HudsonAlpha Institute for Biotechnology
  • 18-May-2017 to 17-Jul-2017 (CST)
  • 35806, AL, USA
  • Full Time
  • Diatherix

Field Service Support Huntsville, AL

The Field Service Support position assists all Territory Managers, with a focus on new territories as Diatherix Eurofins expands its sales footprint throughout the US. Provides for increased efficiency allowing the TMs to work more effectively, with added focus on prospecting and new client set-up and pull through. May also assist in the efforts of the Health Care Solutions team when needed.

General Description:

At Diatherix Eurofins, a Eurofins company, you will participate in exciting new developments at the cutting-edge of molecular diagnostic science and technology. Our teams of dedicated professionals work together in an entrepreneurial atmosphere, providing a broad range of innovative tools and services to the clinical diagnostics and life science research markets.

Specific Job Functions:

  • Point person for multi-department problem solving (client services, billing, courier, etc.). One call from the TM or client to track down or handle more complex situations
  • Create and manage the Welcome Program
    • 4 week process to follow up directly with the client after new client set up form received
  • Utilize reports and communicate to the TM bi-weekly
    • Identify new panel expansion opportunities; list by TM with client ID and physician name by panel type
  • Rapidly identify and communicate negative client patterns such as lapsing or other panel type pattern changes
  • Identify and communicate unique tools to help increase knowledge and business ideas (ex: with cold/flu)
    • Regularly re-communicate tools and ideas to support daily business
  • Assist in gathering information from the field or feedback for current panels or for new panel development
    • Coordinate and manage physician questionnaires for R&D or other initiatives (ex: EAP)
  • Coordinate specific client requests for business review or other more complex needs (billing, payers)
  • Manage lead sheet to deploy to the appropriate individual and update results regularly
  • Coordinate client visits into Huntsville (attendees, room, lunch, agenda)
  • Lead generation within TM territories, specifically new territories to help accelerate growth


  • Associates or bachelor's degree preferred, but not required.
  • Minimum 2 years of experience working in an office and team setting.
  • Experience in the outpatient physician market a plus
  • Desire to be a leader in biotechnology and healthcare
  • Must have a positive, winning attitude and the desire for continuous improvement
  • Manages change well
  • Must have working knowledge of Microsoft Office applications such as Word and Excel
  • Excellent communication and writing skills

This position is located in the HudsonAlpha Institute in Huntsville, AL

HudsonAlpha Institute for Biotechnology
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