HudsonAlpha Institute for Biotechnology
  • 11-Jan-2018 to 12-Mar-2018 (CST)
  • Huntsville, AL, USA
  • Full Time
  • Diatherix

Position: Client Services Specialist

General Description: Primary function is interfacing between clients and Diatherix, taking care of the client's needs.

Specific Job Functions:

  • Answer the phones
  • Manage all phone requests
  • Set up new clients
  • Set clients up to use the web portal
  • Assist clients who are locked out of web portal
  • Reset password for web client
  • Daily opening of specimens (in conjunction with laboratory staff) if needed
  • Accession all specimens into the LIS
  • Ensure all TNP reports are released
  • Resolve all mis-sorts and send delay notices
  • Handle all requests for additional testing
  • Call clients to obtain information necessary to perform testing when required
  • Handle all verbal order and patient/sample authentication forms and requests
  • Research client problems
  • Scan documents into record documentation system as needed
  • Verify all documents are in View Wise
  • Resend reports by fax or email
  • Ensure all test results were successfully sent by checking fax viewer
  • Check reported basket
  • Ensure specimens were received from the courier
  • Handle fax press and channel verification clean up
  • Monitor CCM (ClientCaseManagement)
  • State Pathogen Reporting (as needed)
  • Check manually accessioned requisitions
  • Manage all split specimens (as needed)
  • Verify GBSS testing
  • Verify receipt of all Sonora and DLO specimens
  • Attempt to call clients for test resolve on Saturday
  • Assist the Sales Team
  • All other duties as assigned



HudsonAlpha Institute for Biotechnology
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