HudsonAlpha Institute for Biotechnology
  • 29-Nov-2018 to 28-Jan-2019 (CST)
  • Huntsville, AL, USA
  • Full Time
  • Diatherix

We offer a competitive benefits package.

This position is with Diatherix Eurofins Clinical Diagnostics which is located in the Hudson Alpha Institute, Huntsville, Alabama.  Diatherix Eurofins Clinical Diagnostics is a highly-specialized laboratory providing cutting-edge molecular diagnostic testing services to hospitals and physicians using proprietary TEM-PCR (Target Enriched Multiplex Polymerase Chain Reaction) technology for precise detection of infectious diseases at high levels of sensitivity and specificity, and at very short turnaround times.

Position: Client Service Specialist I

Qualifications: High school education; experience dealing with clients in a business setting

General Description: Primary function is interfacing between clients and Diatherix, taking care of the client's needs.

Specific Job Functions:

  • Answering the phones
  • Manage all phone requests
  • Set up new clients
  • Set clients up to use the web portal
  • Assist clients who are locked out of web portal
  • Reset password for web client.
  • Daily opening of specimens (in conjunction with laboratory staff) if needed
  • Accession all specimens into the LIS
  • Ensure all TNP reports are released
  • Resolve all mis-sorts and send delay notices
  • Handle all requests for additional testing
  • Call clients to obtain information necessary to perform testing when required
  • Handle all verbal order and patient/sample authentication forms and requests
  • Research client problems
  • Scan documents into record documentation system as needed
  • Verify all documents are in View Wise
  • Resend reports by fax or email
  • Ensure all test results were successfully sent by checking Fax viewer
  • Check reported basket
  • Ensure specimens were received from the courier
  • Handle fax press and channel verification clean up
  • Monitor CCM (ClientCaseManagement)
  • FedEx - wrong location packages to HAIB shipping department
  • State Pathogen Reporting (as needed)
  • Check manually accessioned requisitions
  • Manage all split specimens (as needed)
  • Verify GBSS testing
  • Verify receipt of all Sonora and DLO specimens
  • Attempt to call clients for test resolve on Saturday
  • All work completed on Saturdays including stapling of requisitions
  • Assist the Sales Team
  • All other duties as assigned
  • Some of the above duties will vary upon need.

Diatherix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.


HudsonAlpha Institute for Biotechnology
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